We believe infrastructure should be transparent, rock-solid, and accountable. Below is our binding promise on SLA uptime, hardware ownership, pricing locks, and human support.
What sets our hosting apart from budget resellers and bloated cloud vendors.
Our Tier 3+ datacenters in India are backed by dual power feeds, N+1 generators, and redundant network paths. If your server dips below 99.9% uptime, we credit your invoice automatically.
Every megabyte of RAM and core thread assigned to your VPS or Minecraft server is 100% dedicated to you. We never stack 50 users on a node meant for 10.
We do not operate on resold AWS credits or third-party VPS sub-rentals. We own our Ryzen 9 9950X and EPYC rack servers sitting in our datacenter cabinet.
Our technical support team consists of actual system engineers, not automated AI bots or script readers. Get direct help 24 hours a day, 365 days a year.
No surprise hikes upon your second billing cycle. The price you sign up for is the exact price you pay for as long as your service remains active.
Test our servers completely risk-free. If our ping, I/O speed, or panel quality doesn't impress you within your first 7 days, receive a hassle-free refund.
We put real money behind our uptime claims. If we fail, we pay you.
| Monthly Uptime Percentage | Service Status | SLA Service Credit | Action Required |
|---|---|---|---|
| 99.90% – 100% | Optimal | Standard Service SLA | None |
| 99.50% – 99.89% | Minor Outage | 15% Credit applied to next month | Automatic Ticket Logged |
| 99.00% – 99.49% | Degraded | 35% Credit applied to next month | Automatic Ticket Logged |
| 95.00% – 98.99% | Major Incident | 60% Credit applied to next month | Priority Escalation |
| < 95.00% | Critical Outage | 100% Full Refund Credit | Executive Review |
See how NexterCloud stacks up against typical budget providers and hyperscalers.