NexterCloud guarantees 99.9% network and server hardware uptime. Here is our binding SLA credit policy.
NexterCloud guarantees 99.9% monthly uptime for all network routing, power feeds, and hypervisor node hardware across our Mumbai, Singapore, Germany, and USA datacenters.
If unscheduled network or node downtime reduces monthly uptime below 99.9%, clients are entitled to account credits based on the following schedule:
Uptime SLA credits do not apply to downtime caused by scheduled maintenance (notified 24h in advance), client misconfigurations/faulty Minecraft plugins, upstream internet outages outside our BGP transit ASNs, or suspension due to AUP violations.
To claim an SLA credit, submit a ticket to billing within 14 calendar days of the outage specifying the affected server instance ID. Approved credits are applied directly to your Client Portal account balance.